FAQ

1. Q: What types of lighting products do you offer?
A: We specialize in (e.g., interior lighting, home decor, hotel lighting, gallery lighting, etc.) especially for high-end furniture spaces. Explore our full range in the [Products] section.

2. Q: Do you support product customization? What is the MOQ (Minimum Order Quantity)?
A: Yes, we provide OEM/ODM services. MOQ and customization details can be discussed via our [Contact Us] page or by emailing sales@jiatenglighting.com.

3.Q: Are your products certified (e.g., CE, RoHS, UL, etc.)
A: Absolutely. Our products comply with international standards, can be supported accordingly as you market required.

4. Q: How can I request a quote?
A: Submit your inquiry through the [Quote Request] form or email us at sales@jiatenglighting.com.

5. Q: What payment methods do you accept? Is L/C (Letter of Credit) available?
A: We accept T/T, PayPal, no L/C for now. Payment terms can be negotiated based on order value.

6. Q: What is your lead time?
A: Standard products: 45-60 working days. Custom orders maybe require additional time we can deal with your order if urgent case by case.

7. Q: What shipping options do you offer?
A: We arrange sea/air freight for mass order or express shipping for samples.

8. Q: Do you provide a warranty? How long is it?
A: We assure a 1-year warranty for manufacturing defects,any feedback or advises from you are valuable.

9. Q: Where are you located? Can I visit your factory?**
A: Our factory is in [Huizhou,GuangDong,China]. Schedule a visit by emailing [Eileen] at sales@jiatenglighting.com.

10. Q: How do you ensure product quality?
A: We follow strict QC processes, including [100% raw material inspections/testing &sample checking during assembling and before shipment]. We always do first sample confirmation before your mass order.